Research Manager, European Imaging, Printing and Document Solutions
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The EU General Data Protection Regulation (GDPR) is now in force with a transition period until 25th May 2018. IDC research shows that many organizations appear to have little or no understanding of the regulation, its scope, timeline or impact, despite the risk of huge penalties of up to 4% of global turnover or €20 million, (whichever the greater), as well as potential lawsuits, suspension of personal data processing and damage to reputation.
The gap in usage and satisfaction between the mobile, online and branch channels of European retail banks is stark, according to our recently completed 2017 European Consumer Survey. Of the 1934 consumers surveyed across France, Germany and the United Kingdom, only about two thirds said they use mobile banking, compared to more than 90% for each of branch and online.
Research Manager, European Software
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European organisations are readily embracing data and analytics technologies to become more data driven, however there’s growing recognition that having the right culture and leadership in place is pivotal to making this work. This was one of the key takeaways from the sessions and discussions held at IDC’s recent Big Data & Analytics (BDA) conference in London.
Research Director, Health Insights
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In healthcare, legacy is a growing problem. Not only when looking at obsolete digital applications but also on infrastructure. When IT fails to deliver due to legacy and the lack of agility, the business model and clinical processes becomes legacy as well. (more…)