Month: August 2018

29 Aug
IDC-Cloud-Security-Carla-Arend

Attitudes towards cloud security are changing: Key points to consider

29 Aug

  Carla Arend Senior Program Director European Software Read full bio  @carla_arend Security has been cited as the biggest obstacle to cloud adoption for as long as I can remember, and indeed in our latest European cloud survey, 42% of organizations mention security as their biggest concern regarding public cloud, followed by regulatory compliance issues. […]

15 Aug

The perfect storm is brewing in the European cloud market

15 Aug

  Carla Arend Senior Program Director European Software Read full bio  @carla_arend Margaret Adam   Senior Program Director IDC’s European Channels and Alliances program Read full bio  @madam_idc Common wisdom says that in Europe partners play a key role in accelerating the cloud journeys of their customers. However, IDC’s recent research shows that the majority of partners […]

13 Aug

AI and Chatbots herald new vibrancy and market entrants into the Contact Center market

13 Aug

Gerry Brown Research Director Read full bio  @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.

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