Carla Arend Senior Program Director European Software Read full bio @carla_arend Security has been cited as the biggest obstacle to cloud adoption for as long as I can remember, and indeed in our latest European cloud survey, 42% of organizations mention security as their biggest concern regarding public cloud, followed by regulatory compliance issues. […]
Month: August 2018
Carla Arend Senior Program Director European Software Read full bio @carla_arend Margaret Adam Senior Program Director IDC’s European Channels and Alliances program Read full bio @madam_idc Common wisdom says that in Europe partners play a key role in accelerating the cloud journeys of their customers. However, IDC’s recent research shows that the majority of partners […]
Gerry Brown Research Director Read full bio @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.