Category: AI

25 Sep

Augmenting or Substituting? How the Workforce Should Tackle the Fear of AI

25 Sep

      Maggie Slowik Senior Research Analyst, IDC Manufacturing Insights Read full bio  @MaggieSlowik                          Artificial intelligence (AI) is spreading around the world, and not only as a buzzword and conversation starter. AI is now a real technology — not only on the shop […]

13 Aug

AI and Chatbots herald new vibrancy and market entrants into the Contact Center market

13 Aug

Gerry Brown Research Director Read full bio  @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.

14 May

“Would You Take the Red Pill or The Blue Pill?”: A Look at The Core of The Augmented and Virtual Reality

14 May

Giulia Carosella Research Analyst, European Industry Solutions, IDC Read full bio  @GiuliaCarosella AR/VR is a disruptive technology that has the potential to truly change and empower the way in which humans interact with their surrounding environment. There is a lot of buzz around AR/VR, understanding is now widespread across Western Europe, with 99% of companies having […]

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