01 Jun

1.0 : What are the challenges for Telcos when the new EU roaming regulation comes into force?

Laura Petrone
Senior Research Analyst

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Rosie Secchi
Research Manager, European Wireless and Mobile Communications

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From June 15th, mobile roaming charges will be abolished for EU member States, after the European Council gave final clearance to the new regulation approved by the European Parliament. The effect of the new legislation will be that as of June 2017 telecom operators cannot apply any surcharge in addition to the domestic retail price on any EU roaming customer for voice call, SMS and use of data outside the customer’s host country while periodically travelling.
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30 May

Quantum computing: is this the next big thing in financial services?

IDC Lawrence Freeborn
Lawrence Freeborn
Research Manager, IDC Financial Insights
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One of the questions you least like to be asked as an analyst goes something like this: “OK, so I’ve read all your reports and I’ve looked at your annual predictions. I’ve tuned in to your webinars and checked all your tweets. So tell me: what is it, that I don’t yet know about, that will have a big impact on my industry in ten years’ time?”
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24 May

GDPR readiness – print could compromise compliance

Sharon McNee
Research Manager, European Imaging, Printing and Document Solutions

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The EU General Data Protection Regulation (GDPR) is now in force with a transition period until 25th May 2018. IDC research shows that many organizations appear to have little or no understanding of the regulation, its scope, timeline or impact, despite the risk of huge penalties of up to 4% of global turnover or €20 million, (whichever the greater), as well as potential lawsuits, suspension of personal data processing and damage to reputation.
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15 May

It’s time for banks to improve mobile banking satisfaction

Thomas Zink IDC

Thomas Zink
Associate Research Director, IDC Financial Insights

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IDC Lawrence Freeborn

Lawrence Freeborn
Research Manager, IDC Financial Insights

Read full bio  @IDCLawrence

The gap in usage and satisfaction between the mobile, online and branch channels of European retail banks is stark, according to our recently completed 2017 European Consumer Survey. Of the 1934 consumers surveyed across France, Germany and the United Kingdom, only about two thirds said they use mobile banking, compared to more than 90% for each of branch and online.
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