The gap in usage and satisfaction between the mobile, online and branch channels of European retail banks is stark, according to our recently completed 2017 European Consumer Survey. Of the 1934 consumers surveyed across France, Germany and the United Kingdom, only about two thirds said they use mobile banking, compared to more than 90% for each of branch and online.
Research Manager, European Software
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European organisations are readily embracing data and analytics technologies to become more data driven, however there’s growing recognition that having the right culture and leadership in place is pivotal to making this work. This was one of the key takeaways from the sessions and discussions held at IDC’s recent Big Data & Analytics (BDA) conference in London.
Research Director, Health Insights
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In healthcare, legacy is a growing problem. Not only when looking at obsolete digital applications but also on infrastructure. When IT fails to deliver due to legacy and the lack of agility, the business model and clinical processes becomes legacy as well. (more…)
Research Director, European Security Practice
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In this second part of this two-part blog ( GDPR Countdown I : Why marketers should pay attention) we give our Do’s and Don’ts on how to go to market with a GDPR message. Here’s the important thing: you must have a view on GDPR.