15 May

It’s time for banks to improve mobile banking satisfaction

Thomas Zink IDC

Thomas Zink
Associate Research Director, IDC Financial Insights

Read full bio  @ThomasZink5

IDC Lawrence Freeborn

Lawrence Freeborn
Research Manager, IDC Financial Insights

Read full bio  @IDCLawrence

The gap in usage and satisfaction between the mobile, online and branch channels of European retail banks is stark, according to our recently completed 2017 European Consumer Survey. Of the 1934 consumers surveyed across France, Germany and the United Kingdom, only about two thirds said they use mobile banking, compared to more than 90% for each of branch and online.

10 May
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Big data analytics in action: putting culture front and center

Helena schwenk IDC

Helena Schwenk
Research Manager, European Software

Read full bio   @hmschwenk

European organisations are readily embracing data and analytics technologies to become more data driven, however there’s growing recognition that having the right culture and leadership in place is pivotal to making this work. This was one of the key takeaways from the sessions and discussions held at IDC’s recent Big Data & Analytics (BDA) conference in London.

05 May

Legacy applications are blocking new healthcare business models

IDC Jonas Knudsen






Jonas Knudsen
Research Director, Health Insights
Read full bio  @JonasHKnudsen

In healthcare, legacy is a growing problem. Not only when looking at obsolete digital applications but also on infrastructure. When IT fails to deliver due to legacy and the lack of agility, the business model and clinical processes becomes legacy as well.  (more…)