Tag: AI

16 Nov

Will 2019 Be the Year of Ethical AI?

16 Nov

Philip Carnelley AVP, European Software Group Read full bio  @Pcarnelley Microsoft held its Future Decoded user conference in London on November 1st, attended by an estimated 15,000 customers, partners and other stakeholders. In the words of Microsoft UK CEO Cindy Rose, this large industry get-together was “all about AI.”

25 Sep

Augmenting or Substituting? How the Workforce Should Tackle the Fear of AI

25 Sep

Maggie Slowik Senior Research Analyst Read full bio @MaggieSlowik Erica Spinoni Summer 2018 Associate, IDC Read full bio Artificial intelligence (AI) is spreading around the world, and not only as a buzzword and conversation starter. AI is now a real technology — not only on the shop floor, but in everyday life. Many people are […]

13 Aug

AI and Chatbots herald new vibrancy and market entrants into the Contact Center market

13 Aug

Gerry Brown Research Director Read full bio  @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.

05 Mar

Why is Sound Recognition a Key Strategic Technology for Artificial Intelligence

05 Mar

Francisco Jeronimo Research Director, European Consumer Wireless and Mobile Communications Read full bio  @fjeronimo The adoption of smart home devices is expanding steadily. Consumers are starting to understand the benefits of using smart speakers to play music or ask trivia questions, to use connected cameras to monitor their homes, or smart heating and smart lightning […]

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