Philip Carnelley AVP, European Software Group Read full bio @Pcarnelley Microsoft held its Future Decoded user conference in London on November 1st, attended by an estimated 15,000 customers, partners and other stakeholders. In the words of Microsoft UK CEO Cindy Rose, this large industry get-together was “all about AI.”
Maggie Slowik Senior Research Analyst Read full bio @MaggieSlowik Erica Spinoni Summer 2018 Associate, IDC Read full bio Artificial intelligence (AI) is spreading around the world, and not only as a buzzword and conversation starter. AI is now a real technology — not only on the shop floor, but in everyday life. Many people are […]
Gerry Brown Research Director Read full bio @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.
Francisco Jeronimo Research Director, European Consumer Wireless and Mobile Communications Read full bio @fjeronimo The adoption of smart home devices is expanding steadily. Consumers are starting to understand the benefits of using smart speakers to play music or ask trivia questions, to use connected cameras to monitor their homes, or smart heating and smart lightning […]