Tag: AI

13 Aug

AI and Chatbots herald new vibrancy and market entrants into the Contact Center market

13 Aug

Gerry Brown Research Director Read full bio  @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.

05 Mar

Why is Sound Recognition a Key Strategic Technology for Artificial Intelligence

05 Mar

Francisco Jeronimo Research Director, European Consumer Wireless and Mobile Communications Read full bio  @fjeronimo The adoption of smart home devices is expanding steadily. Consumers are starting to understand the benefits of using smart speakers to play music or ask trivia questions, to use connected cameras to monitor their homes, or smart heating and smart lightning […]

09 Oct

Welcome To The Retail Singularity: Time For A Platform And A Framework To Grow Omni-Channel Profitability And Innovate In The Next Decade

09 Oct

Ivano Ortis Associate VP, IDC Retail Insights & IDC Manufacturing Insights Read full bio  @ivanoortis Giulio Raffaele Senior Research Analyst, IDC Retail Insights Read full bio  @GiulioIdc Innovation in retail is at an all-time high, as witnessed by over $17 B spent in ecommerce M&A over the past 12 months. Retail industry has transitioned to a […]

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