Tag: Customer Experience

01 Feb

Achieving Retail Customer Experience Personalization at scale through Automation

01 Feb

Andrea Sangalli Associate Research Director, IDC Retail Insights Read full bio  @andrewsangs “By 2019, 40% of Retailers Will Have Developed a CX Architecture Supported by an AI foundations; the Architecture supports CX Hyper-Micro Personalization, Providing up to a 30% Conversion Increase and Thus up to 25% Higher Revenue”

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