Tag: CX

09 Oct

Welcome To The Retail Singularity: Time For A Platform And A Framework To Grow Omni-Channel Profitability And Innovate In The Next Decade

09 Oct

Ivano Ortis Associate VP, IDC Retail Insights & IDC Manufacturing Insights Read full bio  @ivanoortis Giulio Raffaele Senior Research Analyst, IDC Retail Insights Read full bio  @GiulioIdc Innovation in retail is at an all-time high, as witnessed by over $17 B spent in ecommerce M&A over the past 12 months. Retail industry has transitioned to a […]

10 Mar

DevOps: Accelerating Adoption – Faster, Better, Secure

10 Mar

Jennifer Thomson                                Research Director, European Services Read full bio  @jthomsonidc Whether we like it or not agility, speed and sustaining enhanced customer experience are the mantras of the world in which we live today; organizations can choose to respond or inevitably […]

06 Oct

Salesforce launches Einstein, is this relevant for Omni-channel Retail profitability?

06 Oct

Ivano Ortis Associate Vice President, IDC Retail Insights & IDC Manufacturing Insights Read full bio  @ivanoortis Andrea Sangalli Associate Research Director, IDC Retail Insights Read full bio  @andrewsangs Giulio Raffaele Senior Research Analyst, IDC Retail Insights Read full bio  @GiulioIdc On September 19th Salesforce has announced the launch of Salesforce Einstein, its proprietary AI suite dedicated to CRM. This follows […]

22 Sep

It’s Time To Change The Way You Market To Your Customers and Prospects

22 Sep

Lisa Borthwick Go-to-Market specialist, European Custom Solutions LinkedIn profile The traditional Marketing Funnel is over 117 years old, so it’s no surprise that marketers are starting to take a look at their marketing strategies and how to improve the way they reach their customers. It’s time to turn the funnel on its head and look […]

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