Tag: Retail Insights

01 Feb

Achieving Retail Customer Experience Personalization at scale through Automation

01 Feb

Andrea Sangalli Associate Research Director, IDC Retail Insights Read full bio  @andrewsangs “By 2019, 40% of Retailers Will Have Developed a CX Architecture Supported by an AI foundations; the Architecture supports CX Hyper-Micro Personalization, Providing up to a 30% Conversion Increase and Thus up to 25% Higher Revenue”

28 Nov
IDC industry collaborative cloud

Which Industries are Leading the Way for Adoption of Industry Collaborative Cloud?

28 Nov

Maggie Slowik Senior Research Analyst, IDC Manufacturing Insights  Read full bio @MaggieSlowik Giulio Raffaele Senior Research Analyst, IDC Retail Insights Read full bio  @GiulioIdc The industry collaborative cloud (ICC) market is young, yet growing fast, with dozens of new industry collaborative clouds emerging each year across many industries. While manufacturing is among the leading industries […]

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