Philip Carnelley AVP, European Software Group Read full bio @Pcarnelley Microsoft held its Future Decoded user conference in London on November 1st, attended by an estimated 15,000 customers, partners and other stakeholders. In the words of Microsoft UK CEO Cindy Rose, this large industry get-together was “all about AI.”
Gerry Brown CX Research Director Read full bio @gerrybrown First and second place categories in IDC’s new 2019 Top 10 Worldwide CMO Predictions go to (i) AI with 4 predictions and (ii) privacy, trust and compliance with 3 predictions. The remaining 3 predictions refer to advertising and Blockchain, new marketing organisation […]
Maggie Slowik Senior Research Analyst Read full bio @MaggieSlowik Erica Spinoni Summer 2018 Associate, IDC Read full bio Artificial intelligence (AI) is spreading around the world, and not only as a buzzword and conversation starter. AI is now a real technology — not only on the shop floor, but in everyday life. Many people are […]
Gerry Brown Research Director Read full bio @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.