Martin Stiller Senior Research Analyst, IDC Financial InsightsRead full bio I recently attended The Finovate Europe 2019 trade show, held in London, it provided a stage for 64 international fintech companies to showcase their new products, tools, and ideas in a seven-minute live demo to the 1,000+ attendees, with the aim of attracting bank customers […]
Gerry BrownCX Research DirectorRead full bio @gerrybrown IDC recently hosted a senior executive dinner in London to discuss the latest trends in enterprise investments in customer experience (CX). By marrying up in-person executive responses with IDC survey data we can reveal some surprisingly rich CX market insights. Read on.
Neil Ward-DuttonVice President, AI and DX European Research PracticesRead full bio It seems like everywhere I turn online, I see commentary and punditry about AI. And most of the time I encounter it, it’s accompanied by a picture of a white robot touching a screen, shaking hands with a human, sitting in the pose of […]
Philip Carnelley AVP, European Software Group Read full bio @Pcarnelley Microsoft held its Future Decoded user conference in London on November 1st, attended by an estimated 15,000 customers, partners and other stakeholders. In the words of Microsoft UK CEO Cindy Rose, this large industry get-together was “all about AI.”