Category: AI

13 Aug

AI and Chatbots herald new vibrancy and market entrants into the Contact Center market

13 Aug

Gerry Brown Research Director Read full bio  @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.

14 May

“Would You Take the Red Pill or The Blue Pill?”: A Look at The Core of The Augmented and Virtual Reality

14 May

Giulia Carosella Research Analyst, European Industry Solutions, IDC Read full bio  @GiuliaCarosella AR/VR is a disruptive technology that has the potential to truly change and empower the way in which humans interact with their surrounding environment. There is a lot of buzz around AR/VR, understanding is now widespread across Western Europe, with 99% of companies having […]

05 Mar

Why is Sound Recognition a Key Strategic Technology for Artificial Intelligence

05 Mar

Francisco Jeronimo Research Director, European Consumer Wireless and Mobile Communications Read full bio  @fjeronimo The adoption of smart home devices is expanding steadily. Consumers are starting to understand the benefits of using smart speakers to play music or ask trivia questions, to use connected cameras to monitor their homes, or smart heating and smart lightning […]

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