Category: Citizen Experience

22 Jan

Are you ready for Citizen Centricity by Design?

22 Jan

Chris Pennell    Research Director, IDC Government Insights Read full bio Citizens are consumers of public services, but their ability to act like consumers of private sector services is limited.  After all, there tends to be very little choice in the delivery of public services, it’s a one-size-fits-all approach or nothing.  However, with the adoption of modern technologies such […]

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