<h1 class="entry-title">Category: Customer Experience</h1>
11 Sep

The Coming Omni-Learning Age

The new paradigm of education is omni-learning. The effects of changing patterns in the labor market, non-traditional providers of education, demand for digital skills, changing preferences of learners, and the development of transformative enabling technology has radically changed how education is perceived, valued in the labor market, provided, and, ultimately, also how it is experienced […]

18 Jul

Can You Trust Your Smart City to be Ethical?

Massimiliano ClapsResearch Director Read full bio Julia NeuschmidSenior Research AnalystRead full bio A city in Finland uses mobile phone data to detect which modes of transportation a person is using. The information is then compiled into a carbon footprint scoring mechanism that can yield discounts for “righteous” citizens.