Gaurav Verma Research Manager, IDC Energy Insights Read full bio @Gaurav_IDCEnrgy 2018 has come as a breath of fresh air for the petroleum industry. Looking back at the dark days of the global oil market between 2014 and 2016, when crude oil prices plunged from $112 to $28 a barrel, […]
Category: Digital Transformation
Gerry Brown Research Director Read full bio @gerrybrown Customer journey management is a hot topic in management – particularly within the context of digital transformation and customer experience. Leading enterprises today compete on digital customer experiences. Traditional differentiation on product and price is replaced by end-to-end customer journey experiences designed to delight the customer and […]
Neel Mandal Research Director, IDC Manufacturing Insights Read full bio @neel_idc Business ecosystems have started to play an increasingly major role for manufacturing. As people and things become connected, no manufacturer can successfully meet growing customer expectations on its own. Non-traditional players, often without any manufacturing legacy, are innovating service […]
Gerry Brown Research Director Read full bio @gerrybrown Last week IDC hosted, 22 tech industry marketing leaders at our annual CMO Advisory council dinner in London. The topics up for discussion were IDC’s latest research and thought-leadership ideas in the areas of content marketing, customer experience, and customer data management.