Lawrence Freeborn Research Manager, Financial Insights Read full bio @IDCLawrence I’ve written before about the UK government’s attempts to gin up the country’s current account market by prodding consumers to take more interest in their money management. Now the […]
Sabitha Majukumar Senior Research Analyst, Worldwide Insurance Strategies Read full bio @SabithaMKumar What are the key challenges that drive digital transformation (DX) in insurance companies? The increase in customer demand for anytime-anywhere insurance buying and servicing experience, […]
Mark Robert Glover Senior Research Analyst, IDC Financial Insights Read full bio 8 months after its entry into the US market, Android Pay is now on offer in the UK. Its competitor Apple Pay has been in […]
Financial services must tie these three factors together – customer experience, best practices and reliability/responsiveness – to have an effective web presence. They can’t go hard into one particular area and ignore the others. They have to understand what’s available versus their competitors, what consumers think of their sites versus competitors’ and how their sites are performing.