Ornella Urso Research Analyst, IDC Retail InsightsRead full bio Retailers are now offering their customers real-time (anytime) contextual experiences whether they are online or offline (everywhere). Leading brands are engaging with consumers and discovering what products and services they might need or like. Voice assistants and image recognition are some of the disruptive technologies that are radically changing […]
Neel Mandal Research Director, IDC Manufacturing InsightsRead full bio It’s no longer only about process innovation or efficiency improvement within the four walls of the enterprise. Manufacturing organizations of all sizes are seizing the opportunity of digital commerce as the next engine of growth. Many are accelerating their uptake of eCommerce as the crucial first step to […]
Philip Carter Chief Analyst, EuropeRead full bio @pcarter_pc Last month, IDC hosted a dinner to launch a new initiative – the European Research Innovation Councils. We have set up four councils as communities of business leaders, analysts and experts centered on AI, Security, Blockchain and Cloud with the goal to collaborate to lead change. The […]
Sabitha Majukumar Senior Research Analyst, IDC Financial Insights Read full bio Digital transformation in insurance is relatively nascent compared with some other industries. Most insurance organizations are in the early stages of DX maturity and technology service providers’ offerings and delivery models are still evolving.