Maggie Slowik Senior Research Analyst, IDC Manufacturing Insights Read full bio
IDC strongly believes that retail innovation goes well beyond the implementation of new technology that substitutes or integrates to legacy IT systems. According to IDC, retailers should first point at the diffusion and consolidation of an innovation culture within their organizations.
Ornella Urso Research Analyst, IDC Retail InsightsRead full bio Retailers are now offering their customers real-time (anytime) contextual experiences whether they are online or offline (everywhere). Leading brands are engaging with consumers and discovering what products and services they might need or like. Voice assistants and image recognition are some of the disruptive technologies that are radically changing […]
Andrea Sangalli Associate Research Director, IDC Retail Insights Read full bio @andrewsangs “By 2019, 40% of Retailers Will Have Developed a CX Architecture Supported by an AI foundations; the Architecture supports CX Hyper-Micro Personalization, Providing up to a 30% Conversion Increase and Thus up to 25% Higher Revenue”