Voice Summit 2019 took place on July 22–26 in New Jersey. In the smart home space, voice is one of the key elements of a unified ecosystem, facilitating device control and interaction. Within the wide portfolio of smart home hardware, smart speakers are usually the first entry into the space. In Europe, the smart speaker […]
Gerry Brown Research Director Read full bio @gerrybrown For the last 2-3 years, the European Contact Center market has been somewhat unexciting. Dominated by a small number of traditional contact center vendors such as Genesys and Verint, technology innovation has been largely incremental rather than breakthrough.