15 May

It’s time for banks to improve mobile banking satisfaction

Thomas Zink Associate Research Director, IDC Financial Insights Read full bio  @ThomasZink5 Lawrence Freeborn Research Manager, IDC Financial Insights Read full bio  @IDCLawrence The gap in usage and satisfaction between the mobile, online and branch channels of European retail banks is stark, according to our recently completed 2017 European Consumer Survey. Of the 1934 consumers surveyed […]

07 Feb

Will Open Banking finally produce a killer app for the financial industry?

Thomas Zink Associate Research Director, IDC Financial Insights Read full bio  @ThomasZink5 Lawrence Freeborn Research Manager, IDC Financial Insights Read full bio  @IDCLawrence The journey to Open Banking in the UK passed another milestone this week. The Competition and Markets Authority (CMA) in the UK published its “final order” to formally implement the reforms set out […]