The new paradigm of education is omni-learning. The effects of changing patterns in the labor market, non-traditional providers of education, demand for digital skills, changing preferences of learners, and the development of transformative enabling technology has radically changed how education is perceived, valued in the labor market, provided, and, ultimately, also how it is experienced […]
European Companies Step Up the Pace in the CX Race Improving customer experience is driving investments in technologies such as AI and analytics that enable personalization to help organizations interact directly or indirectly with their customer base.
Maggie Slowik Senior Research Analyst, IDC Manufacturing Insights Read full bio
Gerry BrownCX Research DirectorRead full bio @gerrybrown In November 2018, IDC published Western Europe CRM Application Vendor Shares, 2017 with the sub-title Salesforce Blitzes the Competition. Well, it seems that Salesforce is at it again.