Gerry BrownCX Research DirectorRead full bio @gerrybrown David Duchovny, Jeff Goldblum and Kiefer Sutherland are all truly great screen actors. Not content with just being good actors, however, they will all perform as musicians with their bands in London in 2019. They all want to do something different (perform music), and be respected and appreciated […]
Mark YatesResearch Manager Read full bio Andrea SangalliResearch DirectorRead full bio As the age of customer experience takes hold, enterprises must do far more than collect and analyze customer data to enable the improvement of their products, services, and engagements. They must also tap the so-called behavioral surplus.
Gerry BrownCX Research DirectorRead full bio @gerrybrown One of the best attended breakouts at Tata Consultancy Services (TCS) Innovation Forum in London on April 30, 2019, was called The Imitation Game: Age of Smart Machines.
Gerry BrownCX Research DirectorRead full bio @gerrybrown The CX applications market is increasingly becoming polarised around the two sexiest and fastest-growing leading protagonists: Salesforce and Adobe. These two companies represent the “yin and yang” of the CX market. Salesforce is the king of CRM data, while Adobe is the king of content marketing. However, their […]