The new paradigm of education is omni-learning. The effects of changing patterns in the labor market, non-traditional providers of education, demand for digital skills, changing preferences of learners, and the development of transformative enabling technology has radically changed how education is perceived, valued in the labor market, provided, and, ultimately, also how it is experienced […]
European Companies Step Up the Pace in the CX Race Improving customer experience is driving investments in technologies such as AI and analytics that enable personalization to help organizations interact directly or indirectly with their customer base.
Maggie Slowik Senior Research Analyst, IDC Manufacturing Insights Read full bio
Massimiliano ClapsResearch Director Read full bio Julia NeuschmidSenior Research AnalystRead full bio A city in Finland uses mobile phone data to detect which modes of transportation a person is using. The information is then compiled into a carbon footprint scoring mechanism that can yield discounts for “righteous” citizens.