Tag: Digital Transformation

29 Mar

Insurance CX delivered with empathy critical amid turbulence: Takeaways from the ABI Conference

29 Mar

Sabitha Majukumar   Senior Research Analyst, IDC Financial Insights Read full bio The Association of British Insurers (ABI) Annual Conference 2019 was held in London on February 26, 2019. The event brought together industry leaders, politicians, and regulators to debate major issues affecting the U.K. insurance and long-term savings industry. As expected, the day was inundated with Brexit references […]

26 Mar
Application services

Intelligent Application Services: Redefining the Market for the Digital Era

26 Mar

John O’Brien Research Director, European Intelligent Application ServicesRead full bio Application services providers are under intense pressure to transform themselves to truly support rapid customer innovation at scale. They’re pressured by a lack of skills and capabilities in emerging hot areas like AI, automation, and IoT, and by their sprawling size and complexity, which are […]

15 Mar

Moving Beyond Traditional Boundaries: Pharma Getting Closer to Patients

15 Mar

Nino Giguashvili Senior Research Analyst, IDC Health InsightsRead full bio The European life sciences industry is looking at a promising year ahead, with very positive implications for growth in digital investments. In 2019, spending on digital technology is expected to grow in the majority of European life science organizations, even in those markets where expectations […]

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