Andrea Sangalli Research Director and European CX Practice co-lead, IDC Europe Read full bio IDC research shows that Customer experience (CX) is now the top strategic business priority among European companies.
Tag: Digital Transformation
Sabitha Majukumar Senior Research Analyst, IDC Financial Insights Read full bio The Association of British Insurers (ABI) Annual Conference 2019 was held in London on February 26, 2019. The event brought together industry leaders, politicians, and regulators to debate major issues affecting the U.K. insurance and long-term savings industry. As expected, the day was inundated with Brexit references […]
John O’Brien Research Director, European Intelligent Application ServicesRead full bio Application services providers are under intense pressure to transform themselves to truly support rapid customer innovation at scale. They’re pressured by a lack of skills and capabilities in emerging hot areas like AI, automation, and IoT, and by their sprawling size and complexity, which are […]
Nino Giguashvili Senior Research Analyst, IDC Health InsightsRead full bio The European life sciences industry is looking at a promising year ahead, with very positive implications for growth in digital investments. In 2019, spending on digital technology is expected to grow in the majority of European life science organizations, even in those markets where expectations […]