<h1 class="entry-title">Tag: Finance</h1>
29 Mar

Insurance CX delivered with empathy critical amid turbulence: Takeaways from the ABI Conference

Sabitha Majukumar   Senior Research Analyst, IDC Financial Insights Read full bio The Association of British Insurers (ABI) Annual Conference 2019 was held in London on February 26, 2019. The event brought together industry leaders, politicians, and regulators to debate major issues affecting the U.K. insurance and long-term savings industry. As expected, the day was inundated with Brexit references […]

04 Feb

Technology Partnerships in Insurance to Accelerate Digital Transformation (DX) Journey

Sabitha Majukumar   Senior Research Analyst, IDC Financial Insights Read full bio Digital transformation in insurance is relatively nascent compared with some other industries. Most insurance organizations are in the early stages of DX maturity and technology service providers’ offerings and delivery models are still evolving.

19 Oct

New Realities of Digital Competition in Financial Services

Lawrence Freeborn Research Manager, IDC Financial Insights Read full bio  @IDCLawrence The recent IDC Financial Services Forum 2017 (London) focused on the topic of open financial services. Ushered in by regulations and the new realities of digital competition, the financial services industry has entered the open era. Ecosystems are expanding and new partnerships are being […]