22 Oct

How are financial services evolving in this hyperconnected era?

During SIBOS 2019 last month, leaders from the academic circle, well-known global financial institutions, the Governor of Bank of England, technology companies, Olympic medal athletes and even an EX-MI5 spy, discussed not just how financial services are evolving in this  hyperconnected era but also how technology is impacting in every aspect of our life, and […]

29 Mar

Insurance CX delivered with empathy critical amid turbulence: Takeaways from the ABI Conference

The Association of British Insurers (ABI) Annual Conference 2019 was held in London on February 26, 2019. The event brought together industry leaders, politicians, and regulators to debate major issues affecting the U.K. insurance and long-term savings industry. As expected, the day was inundated with Brexit references for obvious reasons. Industry players expressed strong concerns […]

04 Feb

Technology Partnerships in Insurance to Accelerate Digital Transformation (DX) Journey

Sabitha Majukumar   Senior Research Analyst, IDC Financial Insights Read full bio Digital transformation in insurance is relatively nascent compared with some other industries. Most insurance organizations are in the early stages of DX maturity and technology service providers’ offerings and delivery models are still evolving.