31 Jan

Enterprises in Europe are Betting Big on Customer Experience

Gerry BrownCX Research DirectorRead full bio @gerrybrown On December 6, 2018, IDC launched its European FutureScape for 2019 via a live webcast. IDC analysts talked through key predictions that will shape the European IT market to 2022. This blog post is a synopsis of the new IDC European Customer Experience (CX) practice’s contribution: