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21 Feb

“Commerce Everywhere” Through the Lens of the European Retail Kaleidoscope

21 Feb

Posted on February 21, 2019 Posted by IDC EMEA In Digital Transformation, Information Technology, Innovation, Retail 0 comment

Ornella Urso Research Analyst, IDC Retail InsightsRead full bio Retailers are now offering their customers real-time (anytime) contextual experiences whether they are online or offline (everywhere). Leading brands are engaging with consumers and discovering what products and services they might need or like. Voice assistants and image recognition are some of the disruptive technologies that are radically changing […]

01 Feb

Achieving Retail Customer Experience Personalization at scale through Automation

01 Feb

Posted on February 1, 2018 Posted by IDC EMEA In Customer Experience, IoT, Retail 0 comment

Andrea Sangalli Associate Research Director, IDC Retail Insights Read full bio @andrewsangs “By 2019, 40% of Retailers Will Have Developed a CX Architecture Supported by an AI foundations; the Architecture supports CX Hyper-Micro Personalization, Providing up to a 30% Conversion Increase and Thus up to 25% Higher Revenue”

09 Oct

Welcome To The Retail Singularity: Time For A Platform And A Framework To Grow Omni-Channel Profitability And Innovate In The Next Decade

09 Oct

Posted on October 9, 2017 Posted by IDC EMEA In AI, Customer Experience, Retail 0 comment

Ivano Ortis Associate VP, IDC Retail Insights & IDC Manufacturing Insights Read full bio @ivanoortis Giulio Raffaele Senior Research Analyst, IDC Retail Insights Read full bio @GiulioIdc Innovation in retail is at an all-time high, as witnessed by over $17 B spent in ecommerce M&A over the past 12 months. Retail industry has transitioned to a […]

10 Jan

Telefonica Smart Retail Enables Store Digital Transformation

10 Jan

Posted on January 10, 2017 Posted by Sara Fernandez In Big Data and Analytics, Digital Transformation, IoT, Retail 0 comment

Andrea Sangalli Associate Research Director, IDC Retail Insights Read full bio @andrewsangs Giulio Raffaele Senior Research Analyst, IDC Retail Insights Read full bio @GiulioIdc Telefonica Smart Retail enables Store Digital Transformation In October 2016, Telefonica hosted industry analyst for its annual Industry Analyst Day in Madrid. During the event, they presented how they are transforming […]

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Tag: retail