22 Jan

Are you ready for Citizen Centricity by Design?

Chris Pennell

Chris Pennell   
Research Director, IDC Government Insights 
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Citizens are consumers of public services, but their ability to act like consumers of private sector services is limited.  After all, there tends to be very little choice in the delivery of public services, it’s a one-size-fits-all approach or nothing.  However, with the adoption of modern technologies such as cloud-based services and the formalisation of digital skills and cultures across government agencies, public sector organizations are slowly taking up the challenge of purposely designing, building, and delivering public services with the citizen at the centre from the start rather as an afterthought.

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16 Jan
IDC-Innovation-Technology-Europe

More Frogs on the Frying Pan for Europe: Technology and Innovation

Mark Yates    
Research Manager,European Digital Transformation Practice
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Finding a crisis is Europe is almost as easy as meeting a protestor on the Champs Élysées when French labor laws are about to be changed. There are euro zone worries, migrant worries, fears of political destabilization, Brexit (and other member-state recalcitrance), a resurgent Russia, potential trade wars with the U.S., the specter of terrorism, and others related to political bodies, economic structures, and aging populations.

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15 Jan
UK software market

How would a ‘No Deal’ Brexit impact the UK software market?

Alexandros Stratis                            
Senior Research Analyst,European Enterprise Applications
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With the level of uncertainty surrounding Brexit reaching new heights practically every week, predicting what the impact is going to be on the UK software market is quite challenging. Whereas a second referendum, an extension of Article 50 or revocation of UK’s withdrawal will extend the current “status-quo” and will mean, at least for the short-term “business as usual”, the fact is that on the 29th of March 2019, the UK will leave the EU by automatic operation of law.

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11 Jan
IDC Future of Work

A digitally-enabled Employee First organization

Angela Salmeron                                
Research Manager, European Future of Work
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IDC believes that the Future of Work is more than a cultural movement or technological revolution, it’s crucially a business mandate. Getting the right people and an Employee First organization will be the sustaining difference for companies to succeed over time.

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